Solutions Architect

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Job Description Solutions Architect About Conekta Conekta is a payments infrastructure platform serving businesses in Mexico. We offer innovative solutions to simplify and secure payments. From the largest enterprises to high growth startups, thousands of companies trust Conekta to grow their revenue. About the role As a Solutions Architect at Conekta, you will play a critical role in designing and implementing innovative payment solutions tailored to our clients' needs. You will collaborate closely with sales, product, and engineering teams to ensure our solutions align with business objectives and technical requirements. This is an opportunity to make a significant impact on how businesses in LATAM process payments while working in a dynamic and fast-paced environment. Responsibilities Develop and design scalable payment solutions that meet the needs of our clients, considering performance, security, and compliance Support in the identification and closing of new complex opportunities, and accelerate solution adoption. Act as a technical expert, guiding clients and internal teams through solution implementation, troubleshooting, and optimization. Understand and align with the product roadmap and uncover opportunities for Conekta to accelerate their progress on that roadmap. Be a trusted advisor for key business and technical stakeholders including Ops, Engineering, Sales and Product. Work to deeply understand the customer’s business objectives, and then design and apply Conekta’s solutions to their challenges. Develop and articulate the end to end customer journey and create future roadmaps and architectures. Create and maintain comprehensive solution design documentation, including architecture diagrams, integration guides, and technical specifications. Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business. Lead technical discussions and presentations with clients to showcase Conekta's capabilities and tailor solutions to their specific requirements. Identify opportunities to enhance existing solutions and develop new features to improve client satisfaction and operational efficiency. Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations, workshops and solution demos. Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery. Requirements 8+ years of experience in a similar customer-facing engineering role such as solution consultant, integration lead, deployment manager,solutions architect, sales engineer, for a global software enterprise. Experience in the payments/ billing / invoicing / issuing / banking / Fintech space - No mandatory. Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities. Thorough understanding of the software development lifecycle and API architectures. A background in writing code in any of Conekta’s primary deployment languages (Ruby, Python, JavaScript, Java, JSON, etc.) is a plus. Experience using APIs to integrate complex systems involving external solutions Outstanding spoken and written communication skills - in Spanish and English, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences. Ability to operate independently in a highly ambiguous and fast-paced environment Passion to take on ownership and drive change in a constantly evolving environment. Superior verbal and written communication skills in Spanish and English. Preferred Qualifications Prior experience in consulting/ Enterprise architecture / Integrations / delivery. Experience at a growth stage software company. Understanding of LATAM Payment landscape, payment methods, card processing systems in the Mexican/ LATAM perspective (PROSA/EGLOBAL). Location: Mexico City Remote How to Apply: Please submit your resume and a cover letter to [ramon.gorbea@conekta.com].

Sobre la Empresa

Conekta is a payments infrastructure platform serving businesses in Mexico, offering innovative solutions to simplify and secure payments.

Responsabilidades Clave

• Develop and design scalable payment solutions that meet the needs of our clients, considering performance, security, and compliance
• Support in the identification and closing of new complex opportunities, and accelerate solution adoption.
• Act as a technical expert, guiding clients and internal teams through solution implementation, troubleshooting, and optimization.
• Understand and align with the product roadmap and uncover opportunities for Conekta to accelerate their progress on that roadmap.
• Be a trusted advisor for key business and technical stakeholders including Ops, Engineering, Sales and Product.
• Work to deeply understand the customer’s business objectives, and then design and apply Conekta’s solutions to their challenges.
• Develop and articulate the end to end customer journey and create future roadmaps and architectures.
• Create and maintain comprehensive solution design documentation, including architecture diagrams, integration guides, and technical specifications.
• Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business.
• Lead technical discussions and presentations with clients to showcase Conekta's capabilities and tailor solutions to their specific requirements.
• Identify opportunities to enhance existing solutions and develop new features to improve client satisfaction and operational efficiency.
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations, workshops and solution demos.
• Act as the 'Voice of the Customer' to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.

Cualificaciones Requeridas

• 8+ years of experience in a similar customer-facing engineering role such as solution consultant, integration lead, deployment manager, solutions architect, sales engineer, for a global software enterprise.
• Experience in the payments/ billing / invoicing / issuing / banking / Fintech space - No mandatory.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architectures.
• Outstanding spoken and written communication skills - in Spanish and English, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Ability to operate independently in a highly ambiguous and fast-paced environment.
• Passion to take on ownership and drive change in a constantly evolving environment.
• Superior verbal and written communication skills in Spanish and English.

Deseables

• Prior experience in consulting/ Enterprise architecture / Integrations / delivery.
• Experience at a growth stage software company.
• Understanding of LATAM Payment landscape, payment methods, card processing systems in the Mexican/ LATAM perspective (PROSA/EGLOBAL).